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Blog: Use Your Space & Conquer Office Workflow
Customer Service for Busy Professionals

I am a Professional Organizer and one of the services I provide is personal shopping for supplies, furniture, and shelving related to my clients' organizing projects. I research items by comparatively shopping online and in brick-n-mortar stores.
Online research and shopping can be done quickly, searching capabilities can be maximized and prices easily compared.  Of course I shop for myself, but since I'm also shopping for my clients, I'm always concerned about the durability and quality of an item.  For 80% of the brick-n-mortar companies (e.g., Target, Staples, Office Depot), what you find on their websites is not what you find in the stores.
This is why I am a big fan and supporter of the Container Store.  What they have online is exactly what they have in the stores!  I can do all the research and searching on the Container Store website, even save my research to an online project file on their site, print my project file (e.g., shopping list), and then the next day go into the store and buy the items.  This good for many reasons including:
  • I do the research when I have the time (e.g., early morning or late evening) – moms know what I'm talking about here
  • I save time in the store, because I'm able to shop off my web list and be efficient
Well…good just got better…the Container Store just went from good to great
The Container Store provides a new service for the busy professional.  The service is called "Click and Pickup."  You go online, you can confirm the availability of the item you want in the store location you want, add it to your cart, indicate exactly what day and time you want to pick it up, and then pay for it.  The Container Store employees do the shopping for you based on the items in your order and it's FREE.  It is completely FREE!  This level of amazing customer service ranks up there in the very best, such as Nordstrom's.
I've always thought that the Container Store had some of the best retail customer service, and now they have gone from good to great.  This is a fabulous service for the busy professional.  Here's the link to check it out yourself http://www.containerstore.com/clickandpickup/howto.jhtml

posted on: 10/20/2008 8:30:00 AM by Heather Cocozza
category: Business

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Use Your Space & Conquer Office Workflow

by Heather Cocozza

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About Heather:

Heather Cocozza, PMP, CPO® is a Professional Organizer who organizes and designs tailored home and office solutions. She is on the National Association of Professional Organizers (NAPO)-WDC Board of Directors 2009-2010 and is the owner of Cocozza Organizing & Design, LLC. Prior to her organizing career, Heather Cocozza worked 13 years at IBM and PricewaterhouseCoopers as an ERP Project Manager and at times traveled extensively while her "virtual" twins were between the ages of 0 to 3.

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