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You Are Here: Home - Newsletters - "Organized For A Living" - Article

     Get Your Money


Great! Wow! Hooray! You just finished your first freelance or consulting project ever! Hey, when are you getting the dough you were promised? Getting PAID is the single most important aspect of being a freelancer -- but just because you have completed a huge profile job and you are looking to receive big dough in return, doesn't mean that the client is going to pay on time or even pay at all. There are many strategies for dealing with delinquent clients, but there are also many PRECAUTIONARY measures that you should take when initiating a relationship with your client.
CHECK CREDIT REPORTS

If you are taking on a SUBSTANTIAL project that is going to occupy a big chunk of your schedule, you should spend the money on a credit report. The most reliable website to find this sort of information is Experian. Their reports include credit status, legal filings, collection agency filings, PAYMENT behaviors and trends, and company background information. Searching the database is free. When comprehensive information is available, Experian will provide a full "snapshot" report -- including a credit RISK category -- for $14.95. When little information is available, a limited report without the risk category costs $5. Of course, if Experian has no information about a business there is no charge.
CONTRACT OR LEGAL AGREEMENT

A legal agreement is the most important step in the whole process of getting paid. Make sure on your contract to specify the time schedule, price for your service, and TERMS that were agreed upon mutually between you and the client. I was screwed out of getting paid on my first freelance gig because I didn't insist on a contract. If for some reason a client won't SIGN the contract, then they aren't a trustworthy company to work for. So learn from my mistakes and find a contract to use in your freelance business. And don't forget to keep a signed copy for your records.
DOWN PAYMENT OR RETAINER

I always have clients pay $100 to $200 up FRONT on a project to show they are good for the money. Also, this enables me to have at least some money in case they back out of the contract early. Don't forget to take the retainer amount out of the last invoice amount. I know that one of my associates asks for a 20% retainer to help pay for the upfront costs that he pays to printers and other vendors. This is a wise system to follow for you if you also have many OUT-OF-POCKET purchases.
TERMS

Make sure to use NET 30 on your contracts. What this means is that your client has 30 days to pay up the money that they owe you. Since many companies routinely pay 30-90 days late on all invoices, I would never make your terms net 60 or net 90. You might also want to consider implementing a LATE fee, but I would suggest instead raising your fee a little bit and then offering a 5% discount if your client pays on time.
SCHEDULED PAYMENTS

It is easier for a client to REMEMBER to pay if you have a schedule for his payments. Also, if you break up the payments into smaller invoices, you can always refuse to CONTINUE if you aren't receiving the money that you are owed. Most clients won't risk falling behind schedule and they will pay up. Think of it this way -- your clients won't have very much to lose if you ask for all of your money at the completion of the project, because they already received the completed work.
DEALING WITH PROBLEMS AFTER THE FACT

But, Rachel, I have implemented these measures and STILL my low-life client isn't coughing up the money. What is a poor freelancer like myself to do?
SEND OVERDUE NOTICES IN WRITING

You should always send something first to the client in writing stating their DELINQUENT status. I find it helpful to both email and snail mail overdue notices.
CALL OR EMAIL REGULARLY

Call regularly and make an annoyance of yourself. Make sure not to use vulgarity, curse words, or threaten violence to express yourself -- this is illegal. Keep things PROFESSIONAL, but do make a huge fuss over the matter. Email works well too.
MAKE IT PERSONAL

Tell your client how much this payment means to you. You RELY on this payment to pay your bills, to pay for medical care, to feed your children. Tell your client that you are a real person, and that you can't make ends meet and feed your children if you don't get your "paycheck". This might put a FACE on the bills that have been sitting on your client's desk.
USE EMBARRASSMENT TO WORK FOR YOU

Draw phone calls out to embarrass the client, making sure to bring up previous conversations that NEGATE his or her comments. There is nothing more embarrassing than being called a liar.
COLLECTIONS

If your collection efforts have all but failed, you can try to hire out a collections AGENCY. You don't have to pay collection agencies out of pocket. The way it works is they take a PERCENTAGE of whatever they win back for you. It usually is about 20%, but I have seen it as high as 45%. Shop around and find a collector that doesn't charge too much.
SMALL-CLAIMS COURT

If you have a signed contract like I recommend, winning your case should be quite easy. File a COMPLAINT with your local small claims clerk. Unfortunately it isn't easy. Form after form is awaiting you. But if you want to get that money, or even if you are suing out of anger, it will be worth it to you. The best part of small-claims court is that there is no LAWYER necessary. In addition, usually once a client sees that they are being sued, they pay up. It is easy as that. You don't need a lawyer in small claims court. For more advice on small claims court, check out this article.

 

Rachel Goldstein has compiled a website with 1000s of freelance jobs, articles, and resources. She may be contacted at www.Allfreelancework.com.


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