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NEW! - Keywords For This Page: Legal Matters - Customers
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October 2004 - Protecting Yourself With Clients
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“Early and provident fear is the mother of safety.”
- Edmund Burke
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This Month's Featured Articles
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"Dealing With Explosive Customers"by Martien Eerhart
Have you ever been in a situation where the customer was so unrealistic or so upset that no rational response would satisfy that person? What do you do?
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"Drop The Dead Wood"by Marnie Pehrson
Sometimes in order to serve your customers better, you have to let some of them go -- to devote more time to your new and existing good customers.
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"Finding Your Ideal Client"by Terri Zwierzynski
Have you ever had a customer that was more trouble than they were worth? Perhaps you need to start focusing your efforts on your more "ideal" clients!
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"Limit Your Liability To Protect Your Assets"by J. Stephen Pope
Anyone who interacts with clients or customers faces liability issues -- but here are some proactive ways to protect your interests before a problem arises.
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"Speak Up For Yourself"by Kimberly Fulcher
Do you have internal rules about how you expect the people in your life to treat you? Are you comfortable speaking up when someone crosses one of those lines?
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"The Importance Of Client Contracts"by Suzanne Fyhrie Parrott
Whether you are just starting out in a business or a seasoned "professional" you should have a contract -- for your own safety and for your client's peace of mind.
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"Top 7 Strategies To Set (And Get) The Right Prices"by Jay Lipe
Are you setting your prices so as to protect yourself against customer complaints about your rates, follow through on your guarantees, and cover your costs?
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"What 80% Of Businesses Don't Know"by Anindya Kar
What is the number one way to prevent failure in business? Increasing customers? Effective marketing? Acutally, the answer is properly managing your working capital.
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"What Do You Do When the Client Wants a Refund?"by Susan Dunn
Originally written for coaches, this article applies to any business person who provides an intangible, appointment-based, contracted service to clients.
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