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NEW! - Keywords For This Page: Staff - Customers
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November 2001 - Good Customer Service
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The successful man is the one who finds out what is the matter with his business before his competitors do."
- Roy L. Smith
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This Month's Featured Articles
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"7 Difficult Things To Say"by Joe Marino
The quickest way to encourage customer (and colleague) loyalty is to show your human side -- admit mistakes, offer to help, and say that you appreciate someone.
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"Complaining Customers Are Good For Business"by Bob Leduc
Many times, we take a complaint as a sign of failure. But this article will show you why customers are doing you a favor -- offering you an opportunity.
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"Customer Satisfaction = Business Success"by Carol Nicolaides
When your clients are satisfied with your business, the money will follow. Here are some quick strategies for making sure each customer is a happy customer.
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"Follow Up And Success Go Hand-In-Hand"by Kim Eyer
The best way to shoot your business in the foot is falling out of touch -- with customers, vendors, and other contacts. Learn to make follow-up part of your routine.
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"Stellar Customer Service"an interview with Sherry Wheat
If you are trying to improve customer service, take a few lessons from Sherry Wheat -- specialist in helping businesses stay in touch with their clients.
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"Ten Customer Service Questions"by Ramona Creel
How often do you objectively evaluate your customer service? Pretend that you are one of your customers and ask these 10 questions about your business.
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"The Service After The Sale"by Dahna Chandler
Providing quality service or a reliable product is only half of the game -- it's what you do after the sale that can make or break a customer relationship.
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"What Do Customers Really Want?"by Noel Peebles
You might think that you are #1 because you are the cheapest, fastest, and most knowledgeable -- but the real key to customer loyalty may surprise you!
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"Your Worst Nightmare: Disney Is Your Competitor"by Bob Redler
Think that you are only competing with other businesses in your field? This article shows why every company that sets high service standards influences customers.
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