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December 2009 - Keeping Customers Happy
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"There are only two ways to get a new customer: 1. solicit a new customer any way you can. 2. Take good care of your present customers, so they don't become someone else's new customers."
- Ed Zeitz
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This Month's Featured Articles
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"Customer Service Communication Skills Tip"by Rick Goodfriend
Emotional intelligence skills are the most powerful skills we may have in business. It is not about the words. The simplest way I know to build emotional intelligence is not saying a word to our customer.
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"Do You Follow-Up Or Prefer to Stay In the Dark?"by Tracy Collins
We all know that follow-up could mean the difference between getting the sale and not getting the sale, but what about after you get the sale? Do you follow-up to see what their experience was like?
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"How to Deliver Customer Service Like an Athlete"by Drew Stevens
Peter Drucker once stated that the purpose of every American business is one thing -- creating customers. When you supply grand slam customer service, your business costs are lower and your success greater.
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"How To Turn An Angry Customer Into A Repeat Customer"by Gregg Zban
If you are in business, and chances are if you are reading this you are, you have dealt with an angry customer. Because business is very rarely perfect, things come up from time to time that upset even our best customers.
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"Improving Your Business Through Quality Customer Service"by Asma Ashfaq
As cliched as it may sound, the customer really is king. There wouldn't really be a business if there was no customer. A satisfied customer means more business and by the law of networking, more customers.
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"Making And Keeping Credible Promises To The Marketplace"by Scott Glatstein
It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. I will show how your organization can build customer loyalty by delivering what is expected.
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"Six Drivers Of Customer Loyalty"by Kenneth Wallace
Many well-known companies have famously fashioned mission, values and vision statements that claim they begin and end with their customers. Oh, but were it so in reality!
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"The 5 Outstanding Qualities Of A Service Superstar"by Cary Cavitt
Every once in a while we will cross paths with what I refer to as a customer service superstar. They are like diamonds in the rough. We never know when we will be served by one of these superstars.
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"The Lost Art Of Customer Service"by Samantha Gregory
Too often the people working for the business forget that the customer is priority. There is the erroneous belief that they are secondary and the customers needs don't matter. Here ís how to help keep things in perspective.
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