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NEW! - Keywords For This Page:   Business Planning - Customers

  May 2008 - How Do You Treat Your Clients?

"A compromise is the art of dividing a cake in such a way that everyone believes that he has got the biggest piece."
- Ludwig Erhard

This Month's Featured Articles

"Become A Client Magnet By Adding Extra Value"
A major aspect of setting yourself apart from your competitors is the value that you add to your services, without wanting money in return. And this doesn’t have to drain your resources.
"Customer Service –- Tips for Successful Business"
One of the most important aspects of running a successful business is customer service. Customer service is the hidden aspect of the business that cannot be easily understood or copied from any other company.
"Customer Service: Making Every Phone Call Great!"
The phone rings. I answer it with trembling hand, because Outside calls usually meant a displeased customer that asked for the manager. After taking a deep breath, I answer the call to an angry customer.
"Forget About Customer Service -- Create Exceptional Customer Experience"
Here is the brutal reality: It's not enough anymore to JUST provide customer service. People have dramatically different expectations. They don't want an ordinary product or run-of-the mill service, they want an experience.
"Have A Love Affair With Your Customers!"
The most successful businesses are those with "wow" customer service -- those, large and small who have transformed their organizations and dramatically increased their revenues by having a renewed love affair with their customers!
"Increasing Sales: Managing Expectations"
Almost everyday we're all promising something to someone. I would also venture to guess that on more than one occasion we've left the person on the other end disappointed in our performance. But this is an easy problem to fix.
"Listen To Your Customers"
Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their concerns, others simply moved to a competitor. Complaints should be treated as opportunities.
"Searching For Excellence"
Are you looking for new ways to increase your team's (or company's) revenues -- and improve your profit margins -- as we head into the second half of the year? The following four tips can help you to help your team improve their sales results.
"Six Keys To Creating Wow Customer Service Experiences"
Customers of every kind of business bemoan the state of customer service. The global economy and the Internet have given way to impersonal, lackluster service. Businesses will lose customers if they don't provide an exceptional experience.

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