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You Are Here: Home - Newsletters - "Organized For A Living"

  May 2009 - How You Talk To Your Customers

"Communication is depositing a part of yourself in another person."
- Unknown

This Month's Featured Articles

"7 Ways To Build Client Relationships"
There are numerous ways to build client relationships -- just remember to be nice, pleasant, be yourself, and always work with integrity. Remember to treat your clients the way they want to be treated.
"Breaking Bad News To Customers: Five Tips To Soften The Blow"
Breaking bad news to customers is not an easy task. However, when the time comes, it must be done with empathy and professionalism. Here are five strategies for delivering the message with compassion:
"Coping With Difficult People"
Even the best of us commit an occasional faux-pas -- our behavior annoys, confuses, frustrates or embarrasses someone. What characteristics distinguish intermittent human insensitivity from a truly "difficult" person?
"Intention Training For Advanced Listening Skills"
When we listen, it seems there are so many different techniques to hear somebody. What I want to demonstrate is a communication model where all are heard and able to express. Does that sound impossible? It is not.
"Persuasive Presentations -- The 8 P's"
Considering that many people would rather die than speak in public, comes this concise article detailing the 8P's of Persuasive Presentations. Never be Boring Again!
"Selling Is Not Politics"
Political mud-slinging attack campaigns are an approach that isn't often found in selling. Some salespeople get fearful and defensive as soon as competition is mentioned. Those who win against the competition, know a productive approach.
"The Ability To Respectfully Disagree"
A critical key to success in your career and in your life overall is developing and maintaining good relationships. In fact, "Relationships" is number five of the Ten Pillars of a World Class Business.
"When Less Is More"
The title of this article might confuse you. However, a salesperson wrote to tell me that he and his colleagues experience better cold calls when they speak in a more "laid back" manner with a lower energy level. Fascinating!
"When You have Something Important To Say"
How to emphasize the key points of your presentation so that your audience hears, digests and remembers your message. Use the following techniques to give the key words of your presentation more impact.

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