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NEW! - Keywords For This Page: Business Planning - Business Policies - Trouble - Boundaries - Customers
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August 2003 - External Business Procedures
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"Uncertainty will always be part of the taking charge process."
- Harold Geneen
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This Month's Featured Articles
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"Caring For Your Customers"by Terri Seymour
While the customer may not always be right, you need to know the right way to handle a customer who is wrong -- or unhappy, or dissatisfied, or has a complaint.
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"Developing A Contract"by Ramona Creel
A solid contract is one of the most proactive ways to prevent client misunderstandings and potential legal entanglements -- what do you include in it?
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"Drawing Boundaries With Your Customers"an interview with Shelli Johannes-Wells
If you are trying to set your external customer policies but don't know where to begin, take a few lessons from business coach Shelli Johannes-Wells.
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"Fire Your Bad Customers"by Noel Peebles
It's hard, but sometimes firing a customer is the best choice -- for both of you. Find out how to do it delicately so that you still take care of his or her needs.
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"Get Your Money"by Rachel Goldstein
Here are some practical tips for avoiding nonpayment situations with clients -- for those who earn money through consulting, freelancing, or other independent work.
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"Handling Challenging Situations"by Terrence Traut
When a client is unhappy with your company, product, or service, do you know the right way to defuse the situation -- without losing the customer in the process?
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"Pricing Your Projects"by Rachel Goldstein
If you do freelance or consulting work, how do you know that you are charging the right amount for your services? By following this simple yet powerful calculation.
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"Take A Break"by Janice Byer
One of the most important policies you can have in your business is when office hours end and your personal time begins -- do you know how to draw that line?
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"Top Ten Pricing Potholes"by Tom Varjan
As a service professional, you need to learn how to avoid these potential pricing traps -- common mistakes that will keep you from earning what you are worth.
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