Our Cancellation / Return Policy


Q: CAN I CANCEL AN ORDER?

A: Once your order is placed, it is automatically processed for shipping -- you may not cancel an order once it has been submitted. You may cancel an order for a customized product (printed with your logo), as long as your cancellation request is received prior to the product going to print -- however, there will be a 15% cancellation fee assessed.

Q: WHAT IF I GET A DAMAGED OR DEFECTIVE PRODUCT?

A: Go to Your Order, select the appropriate item in your order, and use the links to report your problem and let us know that your product was damaged or defective. We will provide you with a pre-paid return mailing label and instructions for sending the product back to us. We will also send you a replacement of the same product at no additional charge to you.

Q: HOW LONG WILL IT TAKE TO REPLACE A DAMAGED PRODUCT?

A: We will have a replacement sent out to you as soon as we receive the damaged product back. In some cases, we will even be able to mail the replacement to you before you send back the damaged product. However, you will still be responsible for sending the damaged item back to us (using the manufacturer's pre-paid mailing label or call tag) unless you are instructed otherwise. If we don't receive it within 30 days of sending you the replacement, you will be charged for the second item.

Q: DO YOUR PRODUCTS COME WITH AN EXTENDED WARRANTY?

A: Some of our products come with a longer manufacturer's warranty than our standard 30-day guarantee. Please check the individual product page to see if an extended warranty is available for that item. In cases where your product does carry an extended warranty, you will be eligible for full replacement of that item for the life of the warranty. However, we assume no liability for the products sold by other companies on this website -- any problems related to the quality or safety of a product beyond our standard 30-day guarantee must be handled between the customer and the manufacturer.

Q: WHAT IF I JUST DON'T LIKE A PRODUCT?

A: First, please check the product page to see if that product is returnable for a refund or exchange -- some products may only be returned for an exact replacement, but we tell you ahead of time if this is the case on the "shipping options" link for each product. If the item is returnable, you may send it back within 30 days of the ship date and we will either apply the credit toward an exchange or provide a refund for the retail cost (minus any shipping and restocking fees) -- as long as the product is: