CHAPTER 1: TIPS AND TOOLS -- guides you through the most important toolbar functions in Outlook...including:

• customizing menus
• customizing views
• moving toolbars
• adjusting columns
• the "organize" button
• the "find" feature

CHAPTER 2: CONTACTS -- teaches you how to use your address book section in Outlook...including:

• adding or deleting categories
• the "details" tab
• the "activities" tab
• the "certificates" tab
• the "all fields" tab
• displaying the address map
• using distribution lists
• creating a custom contact form
• forwarding a contact to someone else
• adding a contact quickly
• importing / exporting contacts

CHAPTER 3: CALENDAR -- outlines the many available features and tools in your calendar section in Outlook...including:

• displaying two time zones
• changing the work day time
• calendar views
• scheduling an all-day event
• the use of colors in appointments and meetings
• adding holidays
• recurring appointments
• using multiple calendars (2003 version only)

CHAPTER 4: INBOX -- offers some tips for making the most of your inbox feature in Outlook...including:

• email signatures
• your "drafts" folder
• message importance and sensitivity
• message tracking
• delivery options
• blind carbon copies
• organizing email using folders
• recalling messages
• using the "rules" wizard
• dragging addresses

CHAPTER 5: TASKS -- shows you how to use your tasks list as an organizing tool in Outlook...including:

• creating a task
• deleting a task versus marking it as complete
• recurring tasks
• using categories with tasks
• assigning a task to someone else
• tracking other people's tasks
• and moving a task onto your calendar

CHAPTER 6: NOTES -- provides some suggestions for utilizing all the available functions of your notes section in Outlook...including:

• changing the color of a note
• changing note defaults
• organizing notes using categories
• switching views
• emailing notes
• inserting a note
• retrieving a deleted note
• and moving a note to a different Outlook component

CHAPTER 7: MAIL MERGE -- explains how to set up a mail merge using your Outlook contacts...including:

• specific instructions for a letter merge
• specific instructions for a label merge
• specific instructions for an envelope merge
• creating a temporary contact folder (2003 version only)
• moving contacts to your temporary location (2003 version only)
• using categories of contact info in your merge (2003 version only)

CHAPTER 8: BACKING OUT OUTLOOK DATA -- teaches you how to make a backup copy of your Outlook information...including:

• backing up personal folders
• exporting / importing personal folders file data
• backing up personal address books
• automating your backup with the "personal folder backup utility"
• backing up Outlook settings (2003 version only)
• maintaining custom views (2003 version only)

CHAPTER 9: .PST DATA FILES (2003 version only) -- shows you the correct way to move .pst data files in Outlook...including:

• importing .pst files
• exporting .pst files