MANAGE YOUR EMAIL -- offers some tips for staying on top of the ever-increasing demands of electronic messaging and scheduling time for your email

EMAIL...AN OVERVIEW -- offers 5 guidelines to follow when sending email

A BRIEF HISTORY OF EMAIL -- gives an interesting synopsis of the development of email and some fascinating facts about this communications medium

ADVANTAGES OF EMAIL -- outlines some of the positive aspects of communicating via email

DISADVANTAGES OF EMAIL -- on the flip side, discusses some of the drawbacks of electronic messaging

SENDING EMAIL...A CHECKLIST -- offers 44 quick and easy items to double check before you send an email

EMAIL IS NOT ALWAYS URGENT -- discusses the tendency to assume that electronic messaging must be responded to immediately and how to overcome this trap

RECEIVING EMAIL -- gives you 12 guideslines for receving, replying to, and forwarding email more effectively

SPAM -- explains what spam is, how it happens, and why you get bombarded with junk email

DELETE THE OBVIOUS -- provides a simple solutions for taking care of the most egregious spam

EXAMPLES OF SPAM -- shares some common examples of junk email messages you may receive for easy identification

WAYS TO REDUCE SPAM -- outlines 4 steps you can take to keep spam out of your in box

REPLYING TO EMAIL...A CHECKLIST -- offers 6 simple items to double check when replying to an electronic message

COMPOSING MESSAGES -- offers a few suggestions for putting together more readable and more effective emails

EFFECTIVE WRITING -- outlines 15 techniques for getting your point across in a way that your reader is more likely to comprehend

EMAIL ACRONYMS -- explains 42 common "shortcut phrases" used in email communications

EMOTICONS -- describes 19 common "symbols" for expressing emotion in email messages

MAKE SURE EMAIL GETS READ -- offers some tips for creating emails that the receiver will open, read, and take action on

WRITING A SUBJECT LINE -- explains how to compose an attention-grabbing and informative subject line for your message

REWRITING HEADINGS -- offers 3 interactive exercises for learning how to turn a boring or confusing subject line into one that is meaningful and noteworthy

CHANGING MESSAGES TO THE ACTIVE VOICE -- provides 10 examples showing how to move from passive to active voice to shorten and clarify your message

DON'T CONVERT VERBS TO NOUNS -- describes 10 ways to enliven your messages and make them more concise with more active use of verbs

GET RID OF UNNECESSARY WORDS -- shares 30+ common email phrases that can be made less confusing by removing a few superfluous words

ELIMINATING REDUNDANT WORDS...AN EXERCISE -- offers 10 interactive exercises for learning how to remove redundant words from your email language

GET RID OF WORDY EXPRESSIONS -- outlines 19 common "cliche" email expressions that you can lose altogether in your writing

CLICHES THAT CAUSE TROUBLE -- offers 10 interactive exercises for learning how to turn cliches into more direct and concise phrases

SUBSTITUTE SHORTER WORDS AND PHRASES -- discusses 23 words and 25 phrases that can be shortened, and an example of an acceptable substitute for each

REPHRASING FOR BREVITY...AN EXERCISE -- offers 10 interactive exercises for learning how to shorten words and phrases in your communications

TRIM YOUR WRITING -- shares some examples of overly wordy email messages and ways to cut them down to go right to the point

REWRITING SENTENCES...AN EXERCISE -- offers 3 interactive exercises for learning how to reduce the length and consolidate the information in a sentence

PUNCTUATION -- discusses the appropriate uses of each type of punctuation in your email writing

FOG INDEX...A MEASURE OF READABILITY -- explains how to determine the "fog index" for your writing as an assessment of the complexity of your messages

EDITING EMAIL -- offers some detailed guidelines with samples showing how to correctly edit down a lengthy email

EMAIL BIBLIOGRAPHY AND INTERNET RESOURCES -- provides a list of books and websites for further information about sending and receiving emails

TEST YOUR KNOWLEDGE OF EFFECTIVE EMAIL WRITING -- provides a quick quiz to see how strong your email writing skills are

CRUSING ALONG WITH EMAIL...AN ARTICLE -- a valuable 3-page article on the effective use of email