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Q: WHY SHOULD I SELL MY PRODUCTS ON YOUR SITE?
A: Setting up an "e-commerce" website can be EXPENSIVE and time consuming -- especially for just a few items. But we are happy to handle everything for you, at a fraction of what it would cost you or your staff. This includes processing payments, tracking orders, and handling customer service issues -- your only responsibility is fulfillment (what a time-saver!) Plus, you can benefit from our "ONE-STOP-SHOP" approach -- especially when the client who is looking for a planner trips over your closet organizers or marketing book while visiting our site.
Q: WHAT KINDS OF MERCHANDISE CAN I SELL?
A: As an organizing "one-stop-shop," we offer products that help people clear out the CLUTTER, tame their piles of PAPER, and make better use of their TIME. We also want to help our visitors succeed in business -- so you may list products and services aimed at marketing, web design, administration, financial management, or any other aspect of running a BUSINESS, as well.
Q: HOW WILL YOU DISPLAY MY PRODUCTS?
A: Send us photos and detailed descriptions of your products and service packages -- along with the price and shipping costs -- and we will create a unique PAGE on our site for each, to post them in our online catalog. We'll even put up testimonials from your satisfied customers, instruction manuals, book excerpts, audio/video clip, schematics, sample software screens -- whatever it takes to adequately describe how your product works and how it can improve the customer's situation.
Q: HOW CAN SOMEONE BUY MY MERCHANDISE?
A: www.OnlineOrganizing.com has a "secure certificate" through Thawte -- which encrypts any information sent through our server, protecting our customers from "hackers" and criminals. Customers can enter their CREDIT CARD number online and have the sale approved instantly. And customers who don't want to use a credit card online may print out their order and fax it to us with a credit card number -- or mail it to us along with a check, money order, or purchase order.
Q: IS JOINING YOUR NETWORK EXPENSIVE?
A: We have set this program up so it will be affordable to small businesses. There is no up-front fee for plugging your product into our network. When your products sell, we merely take a small 25% COMMISSION to cover payment processing, administration, and "storewide sales". This gives us some room to market on your behalf -- so when we say "10% off of any purchase," that 10% comes out of our commission, not your check! At the end of each month we will send you a SALES REPORT and a check for your portion. If you don't earn money from our website, you don't pay for the service -- what a guarantee!
Q: CAN I OFFER DISCOUNTS?
A: Certainly! We encourage our participants to offer discounts, bulk pricing, and special "PACKAGE" deals as a sales incentive. We've found that these marketing efforts are particularly effective if you time them with a special EVENT. For example, if you sell a closet organizer, maybe you will offer a discount during "Clean Out Your Closet Week."
Q: WHAT ARE MY RESPONSIBILITIES?
A: Your only responsibility is for FULFILLMENT -- shipping the product. When an order is placed for one of your products, you will receive an e-mail notification of the order. This will include a list of what was ordered, a packing slip (that you must print out and include in the package), and shipping instructions. Once you have shipped the item, we simply ask that you fill out an online shipping CONFIRMATION form, indicating when it was shipped, when it should arrive, the shipping method, and the tracking number. That's it -- we take care of the rest.
Q: HOW QUICKLY DO I NEED TO SHIP A PRODUCT?
A: We ask that all products be shipped within 2 DAYS after the order is placed. However, we understand that with weekends and holidays, this sometimes is not possible. Regardless of the situation, all products are LEGALLY required by Visa and Mastercard to be shipped within 6 days after the order is placed. If you offer 2-3 day shipping as an option, your product must be shipped the next business day after the order is placed. If you have not completed the shipping confirmation form for any order within 3 days, you will receive an email reminder about the order. And you will continue to receive a reminder every three days thereafter until you complete the confirmation form. After the 6th day, we assess a penalty on the vendor for late shipment.
Q: WHAT DOES THE SHIPPING CONFIRMATION FORM DO?
A: This form makes an entry in our DATABASE telling us when your product shipped, when it should arrive, how it shipped, and the tracking number. This makes it easy for us to answer customer questions and research with the shipper if there is a problem and a package doesn't arrive in time. It also sends an EMAIL to the customer -- letting them know when to expect their package. And finally, it shuts off the reminders you receive, asking when the order will be shipped.
Q: HOW DO I HANDLE SHIPPING IF I GO OUT OF TOWN?
A: If you will be out of town and unable to fill orders yourself for more than 2 days, you will need to notify us. You may either provide us with the email address of someone else who will be handling orders FOR you -- an assistant, friend, family member, etc. -- and we will make sure they receive a copy of the orders that come in. Or, we will mark your product as OUT OF STOCK for the period you will be gone. Of course, the first option is preferable.
Q: WHAT IF SOMEONE RETURNS A PRODUCT?
A: We post our return policies on our website, to make sure that all customers are clear about returns before they purchase a product. We allow returns on damaged and defective items within 30 days of purchase -- some items may be returned for a REFUND and others only for a REPLACEMENT (see policy). If a customer decides to return a non-damaged item, he or she will be responsible for the return shipping costs and any additional shipping to mail out a replacement -- and will be charged a restocking fee by www.OnlineOrganizing.com to cover our costs in processing the order. Regardless of the reason for the return, no refunds will be made on the initial cost to ship the item. Please let us know if you have any questions about refunds.
Q: HOW CAN I REACH PROFESSIONAL ORGANIZERS?
A: Professional Organizers are some of your best sales people -- letting their clients know about new and innovative organizing products that are available to them through our site. We will make sure to let our NETWORK of organizers know about your company through our monthly newsletters and online advertising. You may also offer any kind of business development tool directly to the members of our network through our shopping cart -- and we are happy to consider MEMBER-ONLY discounts, if you want to offer them.
Q: HOW DO YOU MARKET YOUR WEBSITE?
A: Just putting up a website isn't going to guarantee business. That's why we are committed to an aggressive marketing program -- using both "online" and traditional advertising methods. We work with a PR agent, an ad firm, and a web-marketer to make sure everyone knows about www.OnlineOrganizing.com. We also have LINKS from websites all over the internet leading to our site -- and a large number of AFFILIATES who work to market our site to their visitors. And as a member of our network, you may participate in a variety of additional marketing opportunities -- submitting articles to our online newsletters, listing your upcoming events on our calendar, and becoming a sponsor or affiliate partner.
Q: HOW DO I SIGN UP?
A: Just complete a short registration form, submit your product graphics and description, and we will get your products posted on our website. It's that simple!
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