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Step By Step Shopping Guide


Q: DO YOU OFFER SALES AND DISCOUNT PACKAGES?

A: We list all of our sale items on our special offers page -- making it easy for you to peruse this month's greatest bargains all in one location. We also list those products that are available at a discounted price when you buy them in conjunction with other products -- for example, a set of books by a particular author or a product and several of its accessories packaged together.

Q: DO YOU OFFER BULK DISCOUNTS ON LARGE PURCHASES?

A: Many of our products are available at discounted rates when you purchase large quantities of the same item. Please check the individual product page for a listing of any price breaks.

Q: WHERE WILL MY DISCOUNTS SHOW UP?

A: Discounts will show up on the last page of the checkout process, before you submit your order.

Q: HOW DO I SEARCH FOR THE PRODUCT I WANT?

A: Simply go to our main products page and take a look at the categories of products we offer -- like "time management," "paper and filing," "travel organizing," "products for kids," etc. You will see a list of the different kinds of products included each category. Simply click on the purple button bar for that category to pull up a complete listing of each individual product.

Q: HOW DO I FIND OUT ALL THE DETAILS ABOUT A PRODUCT?

A: Simply click on the link for that item to go to the individual product page. You will find a detailed description of the item, pricing, and shipping options. We also include additional information to help you make your purchasing decision -- such as measurements, specification, tables of contents, user guides, and installation instructions -- as links within the product description. Just click on the red underlined text to open a pop-up window with more details.

Q: HOW DO I KNOW HOW MUCH THE SHIPPING COST WILL BE?

A: With some products, there is no additional shipping cost -- the price of the product is the only price you pay. However, some shipping methods have an additional cost. For example, there is no additional fee to have a book shipped within the Continental US, but it may cost a bit extra to have it sent overseas. Please check the individual product page to see what shipping methods are available for that product and what the cost is.

Q: HOW DO I ADD A PRODUCT TO MY SHOPPING CART?

A: Just click on the "Add To My Cart" link on the individual product page. You will be taken to a screen that lets you select the quantity, product options (color, size, etc.), and a shipping option for that product. Please note that if a certain shipping option isn't listed, it's not available for that product. So if there is no option for "Canadian Shipping," that particular product can't be shipped to Canada. You will also find any special ordering instructions on this page. Once you have updated all of these fields, you will see what your total price on that product is with your options. Just click on the "Buy Me" button to add that item to your cart.

Q: HOW CAN I SEE WHAT IS IN MY SHOPPING CART?

A: Click on the shopping cart icon near the top of any page header on our website to access your shopping cart. May change the quantity of an item you are purchasing, remove an item from your cart, recalculate your total, or even empty your cart from this screen. Items will remain in your cart for two weeks -- so you can come back and check out later.

Q: HOW DO I CHECK OUT?

A: Go to your cart and click on the "Secure Checkout" button. You will be taken to a screen where you must enter your billing and shipping information. If you want your order shipped to a different address than your billing address, please be sure to complete that section, as well. Then hit the "Click To Continue" button at the bottom of the page. You will be taken to a final page that shows your order total (with discounts) and asks for your payment information. Simply enter your credit card info and click on the "Submit" button to submit your order.

Q: CAN I PAY WITH A CREDIT CARD, CHECK, OR PURCHASE ORDER?

A: You may pay for your order with your credit card through our secure SSL online server. Your credit card information will be encrypted so that your privacy is protected as you shop. Your card will be charged at the time that your order is placed -- the charge on your card will show up either as "www.OnlineOrganizing.com" or "Bradford" on your credit card bill. If you are unable to or do not wish to pay with a credit card, you may mail your order in. Please complete the checkout process through to the last page of the shopping cart, where you will find instructions for mailing in your order. If you pay with a check or money order, your order will be processed as soon as your check clears our bank. If you work for a large company, school system, government agency, or other institution, you may send us a purchase order. You will be sent an invoice at the time that your order is processed, and payment will be due upon receipt. In some cases, we may require payment before we can ship out your product -- if this is the case, we will notify you when we send your invoice.

Q: WHY SHOULD I PLACE MY ORDER ONLINE?

A: Placing your order online is the quickest way to get your purchase processed. When you order online, your credit card is automatically authorized and it is the quickest way to get your packages shipped out. If you need to, you may call us to place your order over the phone or mail in an order -- however, it will delay your shipment.

Q: WHY WON'T MY CREDIT CARD GO THROUGH?

A: Your billing address must exactly matches the address on your credit card statement. Our system will verify this address to protect you from credit card fraud -- if the address does not match exactly, your order will not be processed to protect you from someone using your credit card fraudulently. You may also have incorrectly entered your credit card number or expiration date. Please double check these to make sure you have them in the right format. If you have trouble with your card, you may either mail in your order or send us an email with the phone number of your credit card's customer service department -- we will then verify your card and process your order manually.

Q: HOW WILL I KNOW IF MY ORDER WENT THROUGH?

A: Once your order is approved, you will be taken to a "thank you" page that includes a receipt for your purchases. You may print this receipt for your records. If you don't see the "thank you" page, please do not press "submit" a second time -- you may be charged twice for your order. If you get an error message or have a problem with your order, please send us an email and we will manually process your order for you.

Q: CAN I CANCEL AN ORDER?

A: Once your order is placed, it is automatically processed for shipping -- you may not cancel an order once it has been submitted.

Q: HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

A: Once your order is processed, you will receive an email confirmation letting you know when each item was shipped, how it was sent, when you should expect it to arrive, and a tracking number (if applicable). You will receive a separate confirmation for each package that is sent.

Q: WHAT IF I'M NOT HAPPY WITH ONE OF YOUR VENDORS?

A: If the you feel that a product is of poor quality or a supplier has provided poor customer service, you may submit a complaint to us, to be considered when reviewing the inclusion of that product in our online catalog. All complaints should be submitted by sending us an email. We disclaim all liability for the products sold by other companies on this website. Any other sanctions against the supplier are the responsibility of the client.

Q: WHAT IF I HAVE A PROBLEM WITH MY ORDER?

A: Go to Your Order, select the appropriate item in your order, and use the links to report your problem and we will take care of the problem as soon as possible.

By submitting your purchase order, the client acknowledges, understands, and accepts these terms of agreement.

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