Q: DO YOU DO CURRENCY CONVERSIONS?
A: No -- all of our prices are in US dollars.
Q: CAN I PAY WITH A CREDIT CARD, CHECK, OR PURCHASE ORDER?
A: You may pay for your order with your credit card through our secure SSL online server. Your credit card information will be encrypted so that your privacy is protected as you shop. Your card will be charged at the time that your order is placed -- the charge on your card will show up either as "www.OnlineOrganizing.com" or "Bradford" on your credit card bill. If you are unable to or do not wish to pay with a credit card, you may mail your order in. Please complete the checkout process through to the last page of the shopping cart, where you will find instructions for mailing in your order. If you pay with a check or money order, your order will be processed as soon as your check clears our bank. If you work for a large company, school system, government agency, or other institution, you may send us a purchase order. You will be sent an invoice at the time that your order is processed, and payment will be due upon receipt. In some cases, we may require payment before we can ship out your product -- if this is the case, we will notify you when we send your invoice.
Q: WHY SHOULD I PLACE MY ORDER ONLINE?
A: Placing your order online is the quickest way to get your purchase processed. When you order online, your credit card is automatically authorized and it is the quickest way to get your packages shipped out. If you need to, you may call us to place your order over the phone or mail in an order -- however, it will delay your shipment.
Q: WHY IS THERE A SEPARATE SHIPPING CHARGE FOR EACH PRODUCT?
A: Each product is sent directly to you from the manufacturer, saving you money in overhead costs and warehousing. This means that each product is being shipped from a different location, and therefore bears a separate shipping charge. With some products, there is no additional shipping cost -- the price of the product is the only price you pay. However, some shipping methods have an additional cost. For example, there is no additional fee to have a book shipped within the Continental US, but it may cost a bit extra to have it sent overseas. Please check the individual product page to see what shipping methods are available for that product and what the cost is.
Q: WHY WON'T MY CREDIT CARD PROCESS?
A: Your billing address must exactly matches the address on your credit card statement. Our system will verify this address to protect you from credit card fraud -- if the address does not match exactly, your order will not be processed to protect you from someone using your credit card fraudulently.
You may also have incorrectly entered your credit card number or expiration date. Please double check these to make sure you have them in the right format. If you have trouble with your card, you may either mail in your order or send us an email with the phone number of your credit card's customer service department -- we will then verify your card and process your order manually.
Q: HOW WILL I KNOW IF MY ORDER WENT THROUGH?
A: Once your order is approved, you will be taken to a "thank you" page that includes a receipt for your purchases. You may print this receipt for your records. If you don't see the "thank you" page, please do not press "submit" a second time -- you may be charged twice for your order. If you get an error message or have a problem with your order, please send us an email and we will manually process your order for you.
Q: CAN I CANCEL AN ORDER?
A: Once your order is placed, it is automatically processed for shipping -- you may not cancel an order once it has been placed. You may cancel an order for a customized product (printed with your logo), as long as your cancellation request is received prior to the product going to print -- however, there will be a 15% cancellation fee assessed on any orders that are cancelled after they are submitted.
Q: HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
A: Once your order is processed, you will receive an email confirmation letting you know when each item was shipped, how it was sent, when you should expect it to arrive, and a tracking number (if applicable). You will receive a separate confirmation for each package that is sent.
Q: WHAT IF I'M NOT HAPPY WITH ONE OF YOUR VENDORS?
A: If the you feel that a product is of poor quality or a supplier has provided poor customer service, you may submit a complaint to us, to be considered when reviewing the inclusion of that product in our online catalog. All complaints should be submitted by sending us an email. We disclaim all liability for the products sold by other companies on this website. Any other sanctions against the supplier are the responsibility of the client.
Q: WHAT IF I HAVE A PROBLEM WITH MY ORDER?
A: Go to Your Order, select the appropriate item in your order and use the links to report your problem and we will take care of the problem as soon as possible.
By submitting your purchase order, the client acknowledges, understands, and accepts these terms of agreement.
www.OnlineOrganizing.com is a service mark of Bradford, LLC.
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