Q: HOW WILL MY PRODUCT BE SHIPPED?
A: You will choose a shipping method for each individual product as you add that item to your cart. So if you want one product sent 2-3 day delivery, but the other items in your order don't need to arrive as quickly, you don't have to pay for expedited shipping on the entire order -- just on the one product that has to arrive sooner! Please check the individual product page to find out what shipping methods are available.
Q: WHY IS THERE A SEPARATE SHIPPING CHARGE FOR EACH PRODUCT?
A: Each product is sent directly to you from the manufacturer, saving you money in overhead costs and warehousing. This means that each product is being shipped from a different location, and therefore bears a separate shipping charge. With some products, there is no additional shipping cost -- the price of the product is the only price you pay. However, some shipping methods have an additional cost. For example, there is no additional fee to have a book shipped within the Continental US, but it may cost a bit extra to have it sent overseas. Please check the individual product page to see what shipping methods are available for that product and what the cost is.
Q: ARE YOUR PRODUCTS IN STOCK?
A: All of our products are in stock, unless listed as "out of stock" on the individual product page. We do not accept backorders for items that are out of stock -- you must wait until the product is back in stock before placing your order. In rare cases, however, we may take your order and then discover that the product is not available for immediate shipping. If some unforeseen occurrence delays your order, you will receive an email from www.OnlineOrganizing.com letting you know when to expect your product, and we will work to fill your order as quickly as possible./p>
Q: DO YOU SHIP OUTSIDE THE CONTINENTAL US?
A: We do offer shipping to Canada, Alaska and Hawaii, and overseas on most products -- please note that "overseas" means outside of the US and Canada. Please check the individual product page to see which options are available for that item. For products shipped outside of the US, there may be additional customs duties owed, depending on your country's import rules. These duties are not included in your shipping costs, and are entirely your responsibility.
Q: DO YOU OFFER EXPEDITED SHIPPING?
A: We do offer 2-3 day shipping within the Continental US on some products -- please check the individual product page to see if this shipping option is available. Please note that it takes 2 business days to process your order -- so 2-3 day shipping actually means 4-5 business days. We can not be held responsible for delays caused by the postal service or other shipper.
Q: CAN YOU SHIP TO A PO BOX?
A: No -- we need an actual physical street address to ship your order.
Q: HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
A: It will normally take approximately 2-3 business days to process your shipment. In the case of custom-built products, processing time will be longer -- please check the individual product page to see if your product will take longer.
Q: CAN I CANCEL AN ORDER?
A: Once your order is placed, it is automatically processed for shipping -- you may not cancel an order once it has been submitted. You may cancel an order for a customized product (printed with your logo), as long as your cancellation request is received prior to the product going to print -- however, there will be a 15% cancellation fee assessed on any orders that are cancelled after they are submitted.
Q: HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
A: Once your order is processed, you will receive an email confirmation letting you know when each item was shipped, how it was sent, when you should expect it to arrive, and a tracking number (if applicable). You will receive a separate confirmation for each package that is sent.
Q: HOW CAN I TRACK MY SHIPMENT?
A: If your product has been sent via a shipper that offers tracking (UPS, FedEx, CanadaPost, etc.), you will receive an email confirmation with a tracking number. You may then either contact the shipper directly to track your order, or go to Your Order, select the appropriate item in your order and use the links to check the status. If your product has been sent without tracking confirmation, please wait until the estimated date of arrival to contact us. If the product has not arrived at your door within a reasonable amount of time, we will be happy to re-send your product at no additional cost to you.
Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
A: Your order should arrive in no more than 10-15 business days, depending on the shipping method -- usually much sooner than that. However, orders outside of the Continental US, custom orders, and subscriptions may take longer -- overseas orders may even take up to 6-8 weeks, depending on the shipping method. Please check the individual product page to see where your package is coming from and what shipping methods are available. Approximate expected transit times for each shipping method are as follows, but are not guaranteed:
Q: WHAT IF I ORDER A DOWNLOADABLE PRODUCT?
A: If you order a downloadable product that does not require a registration key (like an e-book), you will be given the link to download the file on the "thank you" page, after you check out. If you have a problem with this download, please go to Your Order, select the appropriate item in your order and use the links to report your problem and we will send you the file via email. You will then save the file on the hard drive of your computer.
If you order a downloadable product that has a registration key (like a software program), you will be either mailed or emailed instructions for the download and the registration key. You will then save the program on the hard drive of your computer.
Q: WHAT IF I ORDER A SUBSCRIPTION?
A: If you order a subscription for a publication that is produced on a regular schedule (like a newsletter or magazine) you will begin receiving that publication within approximately 6 weeks, starting with the next issue -- often quicker for an emailed subscription. Please check the individual product page for the publication schedule and deadlines for making your purchase in order to receive the next issue on time.
If you order a subscription for a membership that is not tied to a publication schedule, you will immediately be either mailed or emailed instructions for activating your membership and the registration key (if there is one). You will then be able to participate in your membership for the allotted time (one year, six-months, whatever you have purchased).
Q: WHAT IF I'M NOT HAPPY WITH ONE OF YOUR VENDORS?
A: If the you feel that a product is of poor quality or a supplier has provided poor customer service, you may submit a complaint to us, to be considered when reviewing the inclusion of that product in our online catalog. All complaints should be submitted by sending us an email. We disclaim all liability for the products sold by other companies on this website. Any other sanctions against the supplier are the responsibility of the client.
Q: WHAT IF I HAVE A PROBLEM WITH MY SHIPMENT?
A: Go to Your Order, select the appropriate item in your order and use the links to report your problem and we will take care of the problem as soon as possible.
By submitting your purchase order, the client acknowledges, understands, and accepts these terms of agreement.
www.OnlineOrganizing.com is a service mark of Bradford, LLC.
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