ICEA INDUSTRY REPORT

Presented at the 2007 International Concierge And Errand Association conference, this 90-minute workshop looks at the future of the ICEA and concierge industry. It is available as either an "instant download" audio recording (in MP3 format which can be played on any computer or MP3 player) or as a CD.

What is the future of concierge industry? And what will ICEA's role be as more people open businesses and more clients seek out our services? Get a first-hand look at where concierge and errand running is headed in the future, by two of the leaders in this industry.

Katherine Giovanni is president of ICEA and author of their best-selling book "The Concierge Manual" as well as the author of the "In-House Concierge Manual". She has been a meeting/event planner and concierge for over 20 years and has set up five successful businesses. A dynamic public speaker, Katharine has been a speaker at seminars and conferences around the country, and has appeared on both radio and television. Carla Mandell is the co-founder and executive director of ICEA, and owner of Spirit Concierge of Philadelphia.

If you are interested in more ICEA workshops, check out the full listing -- and look for our "complete conference recording" sets (save at least 10% when you buy the full year's set of recordings, where available).