CUSTOMER SERVICE FOR THE CONCIERGE

Presented at the 2007 International Concierge And Errand Association conference, this 90-minute workshop takes a look at ways to provide stellar customer service as a concierge. It is available as either an "instant download" audio recording (in MP3 format which can be played on any computer or MP3 player) or as a CD.

The concierge industry is one that requires a high level of trust and communication between professional and client. Unlike less personal businesses, you as the concierge must hold yourself to a higher standard of customer service. How do you handle difficult situations? Unhappy clients? What can you do proactively to provide the best possible service and keep your customers coming back for more? These questions are all answered in this workshop.

Stephanie Leese is a third generation hospitality professional who launched her 24-year career at The Drake Hotel front desk. Pivoting to hotel sales and marketing for a decade, she has always put customer service first. She has planned corporate, social, and community events of milestone proportions -- including a Presidential Inauguration, national art exhibit debuts, author tours, and international delegations. She has served as the president of the Chicago chapter of the National Concierge Association, and is currently Assistant Chief Concierge at The Talbott Hotel. If you are interested in more ICEA workshops, check out the full listing -- and look for our "complete conference recording" sets (save at least 10% when you buy the full year's set of recordings, where available).