DID YOUR ASSISTANT STEAL YOUR IMAGE?

Presented at the 2007 International Concierge And Errand Association conference, this 90-minute workshop focuses on protecting your service business from unscrupulous behavior of your staff.

It is available as either an "instant download" audio recording (in MP3 format which can be played on any computer or MP3 player) or as a CD.

We tend to believe that ethical standards are universal, but are they? A healthy organization sets standards by which to determine ethical behavior of its members. Many organizations fail to discuss ethics so as to avoid conflict however, ICEA challenges members to not only discuss ethical questions that inevitably arise in our business but to also establish an evolving document that will outline ethical guidelines for our members to reference in their day-to-day operation.

Jackie Farley, C.E.O. of Wise Women Incorporated, focuses on collegiate personal assistant and concierge services. As an educator, she spent over 20 years at the University of Oklahoma & developed her organizational & service skills as the Director of Recreational Services. She brings a strong commitment to promoting a healthy, happy lifestyle for everyone -- to helping professionals manage time and resources and bringing quality and quantity back to life.

If you are interested in more ICEA workshops, check out the full listing -- and look for our "complete conference recording" sets (save at least 10% when you buy the full year's set of recordings, where available).